Hello! This is KINWA from KINWAMONSTER. You are receiving this email because you have preordered the BIG BAD JACKET! My supplier has notified me of shipment delay due to customs and the busy holiday season. It is very frustrating and I will do my best to expedite the shipping process once the inventory arrives to me. Please see below for more information.
Due to this shipping delay, orders for international customers are not guaranteed to arrive before Christmas. If you would like a refund for your order, please email me back with your order number and you will receive a refund immediately, no questions asked! If you would like to still wait for the preorder, I will do my best to expedite the shipping process for your preorder and I appreciate your patience very much!
Domestic U.S. Customers
Domestic U.S. Customers should not be affected as much as most jacket preorders are priority shipping. But if you would like a refund anyways for your order or need to change your shipping address for the holidays (for example, if you are an university student and are going home for the holidays), please email me with your order number as well. Thank you for your cooperation!
Thank you for being patient with me! As always, if there are any questions or concerns, do not hesitate to contact me!