RETURNS AND EXCHANGES
All sales are final.
Our return policy only applies to apparel items for size exchanges. Within 20 days of receiving the order, please contact us to see if you are eligible for an exchange. Any damaged goods cannot be exchanged or be eligible for refund. Items must be returned in original packaging and neatly folded. Please note that the shipping fee cannot be refunded and customers are responsible for paying the shipping fee for exchanges.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Are there any discounts?
KINWAMONSTER sometimes will have discount codes; please check this post regarding current promotions.
FULFILLMENT/SHIPPING: When can I expect my order to arrive?
Please allow 1-3 business days for your order to be processed for shipping. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING: How do I check the status of my order?
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
SHIPPING: Tracking number says the package was "delivered" but I never received my order.
Please note that KINWAMONSTER is not responsible for any packages lost in transit delivered through United States Postal Service (USPS) or any other third parties!
KINWAMONSTER cannot replace or offer a refund for lost orders.
Always check with your local post office first to see if the package was misplaced.
For international orders, please check first to see if USPS/DHL delivers to your country before ordering. If you suspect your package has been misplaced, please contact your local post office first because KINWAMONSTER does not have any jurisdiction outside of the United States.
INTERNATIONAL: I do not see my country listed for international fulfillment.
Please email KINWAMONSTER to request your country to be added to the international country list beacuse country rates are invidually approved via DHL!
Countries I cannot ship to: BRAZIL*, the EU** and UNITED KINGDOM***.
*KINWAMONSTER does not have the proper documentation needed to ship to BRAZIL using DHL.
**As of July 1st, 2021, KINWAMONSTER will not be shipping to the EU due to the new VAT policy.
***As of January 2021, I will not be shipping to United Kingdom due to new VAT policy.
INTERNATIONAL: Do I have to pay customs tax?
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
INTERNATIONAL: Why is DHL Worldwide Express so expensive?
DHL determines its international rates and these rates fluctuate due to air fuel cost and other factors.
KINWAMONSTER does offer a 15% off discount for international orders that total $90USD and up!
ORDER: Where is my order/shipping confirmation email?
Make sure to have a valid email address with your order and check your spam folder for your confirmation email.
Please email us at email@example.com with your full name and a list of the items ordered and we will resend an email confirmation to you!
I forgot to put my apartment number on my order!
Please make sure to put a valid complete shipping address when you order to ensure delivery to the final destination!
Please email the full correct shipping address to support@firstname.lastname@example.org! As long as the order has not been shipped yet, we can add the information for you on your order. We usually will try to reach out beforehand if the address looks incomplete!
I received my order but there was a mistake / I need to exchange an item!
Please email us immediately with your order number so we can assist you! We will do our best to quickly resolve the mistake!
The item I want is out of stock!
A restock will most likely be coming! To be personally notified first about restock, click on the out of stock item or size, and a pop up will appear on the side. Click on it, enter your email, and you will be the first to know when the item gets back in stock!
Also view the restock schedule to keep track of incoming items!
How do I wash and take care of the apparel?
For all my apparel, do not dry clean and do not bleach! For specifications, consult each product page for more instructions. Jackets and button-ups do come with apparel care tag information.
CONVENTION: Which conventions will you be attending?
Please check this link for list of conventions that KINWAMONSTER will be attending. Convention catalogs will be available to view for each convention as well.