FAQ

SHIPPING POLICY

DUE TO COVID-19, EXPECT SUBSTANTIAL DELAYS FOR USPS DELIVERY.

Due to Covid-19, KINWAMONSTER is limiting international orders! 

Currently, we ship to Canada and the domestic United States.

Please note that KINWAMONSTER is not responsible for any packages lost in transit delivered through United States Postal Service (USPS) or any other third parties.

Always check with your local post office first to see if the package was misplaced.

For international orders, please check first to see if USPS delivers to your country before ordering. If you suspect your package has been misplaced, please contact your local post office first because KINWAMONSTER does not have any jurisdiction outside of the United States.

KINWAMONSTER cannot replace or offer a refund for lost orders.

USA - 2-10 business days

CANADA - 6-30 business days

INTERNATIONAL - 1-2 months

Please note: If your order contains a preorder item, the order will be fulfilled once the preorder item arrives. Please read the product page carefully for expected time of fulfillment.

KINWAMONSTER has free shipping offer for domestic U.S orders $110USD and up! Please read here for limitations!

INTERNATIONAL SHIPPING

International shipping is being shipped via DHL Global Express service only until further notice!

DHL Global Express guarantees 1-6 days global fulfillment for countries listed and includes global tracking!

Because the rate is same whether you order 1oz of merchandise (like a sticker) or up to 3lbs (like two sweatshirts), it is recommended you do group orders with friends or order more to get the most of out the shipping rate! Sorry for any inconvenience!

Up to 3lbs to UK
Total: $38.80

Up to 3lbs to Australia
Total: $43.05

Up to 3lbs to Sweden
Total: $45.41

Up to 3lbs to Germany
Total: $38.80

Up to 3lbs to Italy
Total: $38.80

Up to 3lbs to Japan
Total: $37.76

Please email KINWAMONSTER to request your country to be added to the international country list beacuse country rates are invidually approved via DHL!

ORDERING AND PREORDERS

KINWAMONSTER usually ships out as soon as orders are received! Please email us as soon as possible with your order numbers and we will try our best to consolidate orders together!

Make sure to have a valid email address with your order and check your spam folder for your order confirmation email.

Please email us at art.kinwamonster@gmail.com with your full name and a list of the items ordered and we will resend an email confirmation to you! 

Please email us with your order number and a photo of the contents of the package! We will do our best to quickly resolve the mistake!

SIZING AND APPAREL CARE

Please consult the sizing chart for sizing charts of jackets and sweatshirts.

Otherwise, each product page should have information regarding sizing! Please consult the size charts before ordering to ensure the best fit!

For all my apparel, do not dry clean and do not bleach!

For specifications, consult each product page for more instructions. Jackets and button-ups do come with apparel care tag information.

RETURNS AND EXCHANGES

All sales are final.

Our return policy only applies to apparel items. Within 30 days of receiving the order, please contact us to see if you are eligible for an exchange or refund. Any damaged goods cannot be exchanged or be eligible for refund. Items must be returned in original packaging. Please note that the shipping fee cannot be refunded and customers are responsible for paying the shipping fee for exchanges and returns.

International customers are responsible for any customs tax fee incurred by their order. The fee will vary by package.