FAQ
⚠️ Please read the FAQ below first before contacting our support email!⚠️⚠️⚠️ Please read the FAQ below first! Have a question about your order or something else? ⚠️⚠️⚠️CLICK HERE FOR OUR CONTACT FORM!
Didn't find an answer to your question? Use our contact form: CONTACT US!
SHIPPING and FULFILLMENT
Do you ship Internationally?
As of July 2026, KINWAMONSTER has resumed international shipping and fulfillment to Canada, Mexico, UK, EU, Asia, and Oceania. If you do not find your country of residence at the checkout page, please contact us regarding shipping availability.
What are your shipping and return policies?
⚠️ View our [SHIPPING POLICY].
SHIPPING TIMES - WHEN WILL MY ORDER ARRIVE?
KINWAMONSTER ships using USPS for domestic US fulfillment and DHL for international fulfillment. When you receive your tracking number confirmation, make sure to look up the status within 1-2 business days for estimated delivery times.
🔍[Look up USPS tracking number]
THE TRACKING NUMBER SAID MY ORDER WAS "RETURNED TO SENDER." WHAT DO I DO?
If your order was returned to KINWAMONSTER due to a shipping address error, the customer is responsible for paying the shipping fee again and providing an accurate shipping address for reshipment.
TRACKING NUMBER SAYS THE PACKAGE WAS "DELIVERED" BUT I NEVER RECEIVED MY ORDER.
Please note that KINWAMONSTER is not responsible for any packages lost/stolen after shipping carriers have picked up the package for fulfillment.
Always check with your local post office first to see if the package was misplaced. It is common for the package to arrive days after the estimated delivery date.
KINWAMONSTER will help you file a claim with USPS or DHL for any missing packages. However, we cannot offer to replace or refund for lost packages.
EXCHANGE / RETURN POLICY
WHAT IS YOUR EXCHANGE/RETURN POLICY?
Our exchange policy only applies to apparel/wearable items for size exchanges for domestic (US) orders only. Within 20 days of receiving the order, please initiate an exchange request using our [EXCHANGE PORTAL] to see if you are eligible for an exchange.
Currently we can only accept Exchange/Returns for domestic US orders.
PROCESSING TIME: WHEN CAN I EXPECT TO RECEIVE MY EXCHANGE?
Please drop off your return package to USPS using the complimentary postage within 7 days of your exchange inquiry being accepted.
The return package must be delivered back to KINWAMONSTER before your exchange item will be shipped out to you. Returns typically take 2-7 days to arrive back to KINWAMONSTER. Please allow 1-5 business days from your return's date of delivery for us to fulfill your exchange.
I NEED A SIZE EXCHANGE! HOW DO I EXCHANGE MY ORDER?
Not a problem!
Please initiate an exchange request by visiting our [Exchange Portal]. You will need to enter your Order Number and email address to look up your order.
Please wait 1-3 business days while your exchange request is being processed. You will receive an automated email with instructions for your return package including the shipping conditions, and return postage if your inquiry is eligible.
CAN I RETURN/EXCHANGE LAST CHANCE AND MISPRINT ITEMS?
Any item labeled LAST CHANCE or CLEARANCE and MISPRINT is ineligible for returns. Apparel clearance/last chance items is eligible for size exchange only, if inventory is available.
I RECEIVED MY ORDER BUT THERE WAS A MISTAKE OR THERE WAS A DEFECTIVE ITEM!
We are sorry for the mistake!
You can also immediately request an exchange and upload photos through our [EXCHANGE PORTAL]. Please wait 1-2 days for the inquiry to process!
CHECKOUT AND PAYMENT
WHY ISN'T MY PAYMENT GOING THROUGH?
If you do not receive a confirmation screen after submitting payment at checkout, please do not continue. This mostly means our merchant processor has declined your payment. We suggest using another credit/debit card or a different form of payment method. Any declined payments will return automatically to your account within a few business days.
If you have any concerns of whether or not a payment was received or declined, please [CONTACT US] with the amount of the transaction that was charged! We will be able to pull up the information on our dashboard and verify this information for you!
I WAS CHARGED MULTIPLE TIMES BUT I DO NOT HAVE A CONFIRMATION EMAIL!
If you have any concerns of whether or not a payment was received or declined, please [CONTACT US] with the amount of the transaction that was charged! We will be able to pull up the information on our dashboard and verify this information for you!
I ACCIDENTALLY ORDERED THE WRONG SIZE/ITEM AT CHECKOUT! or I ENTERED THE WRONG ADDRESS AT CHECKOUT!
Not to worry! Contact Us with your order number and we can edit your order for you!
As long as the order has not been shipped yet, we can add the information for you on your order. We usually will try to reach out beforehand if the address looks incomplete!
I PLACED AN ORDER BUT DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL!
Please check your spam or promotions folders for a confirmation email.
If you did not receive one, please CONTACT US with your full name, email address, and items ordered and we will resend an email confirmation to you!
I WANT TO CANCEL MY ORDER.
As long as the order has not been shipped, feel free to CONTACT US with your Order Number and we will cancel the order for you!
If for some reason, the order has already been fulfilled and shipped, you will have to return the package before a refund can be issued.