DUE TO COVID-19, EXPECT SUBSTANTIAL DELAYS FOR USPS DELIVERY.
Due to Covid-19, KINWAMONSTER is limiting international orders!
Currently, we ship to Canada and the domestic United States.
Please note that KINWAMONSTER is not responsible for any packages lost in transit delivered through United States Postal Service (USPS) or any other third parties.
Always check with your local post office first to see if the package was misplaced.
For international orders, please check first to see if USPS delivers to your country before ordering. If you suspect your package has been misplaced, please contact your local post office first because KINWAMONSTER does not have any jurisdiction outside of the United States.
KINWAMONSTER cannot replace or offer a refund for lost orders.
USA - 2-10 business days
CANADA - 6-30 business days
INTERNATIONAL - 1-2 months
Please note: If your order contains a preorder item, the order will be fulfilled once the preorder item arrives. Please read the product page carefully for expected time of fulfillment.
International shipping is being shipped via DHL Global Express service only until further notice!
DHL Global Express guarantees 1-6 days global fulfillment for countries listed and includes global tracking!
Because the rate is same whether you order 1oz of merchandise (like a sticker) or up to 3lbs (like two sweatshirts), it is recommended you do group orders with friends or order more to get the most of out the shipping rate! Sorry for any inconvenience!
Up to 3lbs to UK
Up to 3lbs to Australia
Up to 3lbs to Sweden
Up to 3lbs to Germany
Up to 3lbs to Italy
Up to 3lbs to Japan
ORDERING AND PREORDERS
Make sure to have a valid email address with your order and check your spam folder for your order confirmation email.
Please email us at firstname.lastname@example.org with your full name and a list of the items ordered and we will resend an email confirmation to you!
SIZING AND APPAREL CARE
Please consult the sizing chart for sizing charts of jackets and sweatshirts.
Otherwise, each product page should have information regarding sizing! Please consult the size charts before ordering to ensure the best fit!
For all my apparel, do not dry clean and do not bleach!
For specifications, consult each product page for more instructions. Jackets and button-ups do come with apparel care tag information.
RETURNS AND EXCHANGES
All sales are final.
Our return policy only applies to apparel items. Within 30 days of receiving the order, please contact us to see if you are eligible for an exchange or refund. Any damaged goods cannot be exchanged or be eligible for refund. Items must be returned in original packaging. Please note that the shipping fee cannot be refunded and customers are responsible for paying the shipping fee for exchanges and returns.
International customers are responsible for any customs tax fee incurred by their order. The fee will vary by package.