FAQ

SALES

KINWAMONSTER sometimes will have storewide sales and also has coupon codes to use yearlong.

KINWAMONSTER sometimes will have discount codes; please check this post regarding current promotions.

SHIPPING POLICY

DUE TO COVID-19 AND THE HOLIDAY SEASON, EXPECT SUBSTANTIAL DELAYS FOR USPS DELIVERY.


PLEASE READ THE NEW PAGE REGARDING HOLIDAY SHIPPING DEADLINES FOR USPS!! Make sure you plan accordingly if you want to receive your package before December 25th!


Currently, we ship to Canada and the domestic United States using USPS shipping service.

For international orders, please read the next heading "INTERNATIONAL SHIPPING"!

Please note that KINWAMONSTER is not responsible for any packages lost in transit delivered through United States Postal Service (USPS) or any other third parties.

Always check with your local post office first to see if the package was misplaced.

For international orders, please check first to see if USPS delivers to your country before ordering. If you suspect your package has been misplaced, please contact your local post office first because KINWAMONSTER does not have any jurisdiction outside of the United States.

KINWAMONSTER cannot replace or offer a refund for lost orders.

USA - 2-10 business days

CANADA - 6-30 business days

Please note: If your order contains a preorder item, the order will be fulfilled once the preorder item arrives. Please read the product page carefully for expected time of fulfillment.

KINWAMONSTER has free shipping offer for domestic U.S orders $110USD and up! Please read here for limitations!

INTERNATIONAL SHIPPING

International orders will be shipped out once a week on Wednesdays!

International shipping is being shipped via DHL EXPRESS WORLDWIDE service only until further notice!

DHL EXPRESS WORLDWIDE guarantees 1-6 days global fulfillment for countries listed and includes global tracking! Please note that this estimated delivery does not include the time a package may be held up in international customs.

Because the rate is same whether you order 1oz of merchandise (like a sticker) or up to 3lbs (like two sweatshirts), it is recommended you do group orders with friends or order more to get the most of out the shipping rate! Sorry for any inconvenience!

Up to 3lbs to Australia
Total: $43.05

Up to 3lbs to Germany, Ireland, Italy
Total: $38.80

Up to 3lbs to Sweden
Total: $45.41

Up to 3lbs to Japan
Total: $37.76

Please email KINWAMONSTER to request your country to be added to the international country list beacuse country rates are invidually approved via DHL!

Countries I cannot ship to: BRAZIL*, and UNITED KINGDOM**.

*I do not have the proper documentation needed to ship to BRAZIL using DHL.

**As of January 2021, I will not be shipping to United Kingdom due to new VAT policy.

Use code GLOBAL at checkout for 15%OFF all orders $80USD and up! Please note that you need a customer account for this coupon to work. If you are having an issue, please EMAIL KINWA!

Future sales will also be available for international customers (ex. Black Friday, etc.).

International customers are responsible for any customs tax fee incurred by their order. The fee will vary by package.

ORDERING AND PREORDERS

KINWAMONSTER usually ships out as soon as orders are received! Please email us as soon as possible with your order numbers and we will try our best to consolidate orders together!

Make sure to have a valid email address with your order and check your spam folder for your order confirmation email.

Please email us at art.kinwamonster@gmail.com with your full name and a list of the items ordered and we will resend an email confirmation to you! 

A restock will most likely be coming! To be personally notified first about restock, click on the out of stock item or size, and a pop up will appear on the side. Click on it, enter your email, and you will be the first to know when the item gets back in stock!

Please email us with your order number and a photo of the contents of the package! We will do our best to quickly resolve the mistake!

SIZING AND APPAREL CARE

Please consult the sizing chart for sizing charts of jackets and sweatshirts.

Otherwise, each product page should have information regarding sizing! Please consult the size charts before ordering to ensure the best fit!

For all my apparel, do not dry clean and do not bleach!

For specifications, consult each product page for more instructions. Jackets and button-ups do come with apparel care tag information.

RETURNS AND EXCHANGES

All sales are final.

Our return policy only applies to apparel items for size exchanges. Within 20 days of receiving the order, please contact us to see if you are eligible for an exchange. Any damaged goods cannot be exchanged or be eligible for refund. Items must be returned in original packaging. Please note that the shipping fee cannot be refunded and customers are responsible for paying the shipping fee for exchanges.