FAQ

» Do you accept orders placed outside of the US?

We sure do! See the list below for all the countries we ship to! If you reside outside these territories, send us an email and we can tell you whether or not it is possible to ship to your country! Thanks!

» How is the shipping fee calculated?

This store operates on United States Postal Service (USPS) First-Class and Priority Mail rates; these rates are calculated based on the total weight of the order as well as which country the order is being delivered to. As of January 17th 2016, all shipping rates were increased by USPS.

Below is a chart for First-Class Package International Rates for international orders. Different countries have a different price groups. 

 Price Group  Countries
1 Canada
2 Mexico
3  Australia, Japan, China, South Korea
5 U.K, Germany, Finland, France, Israel
6 New Zealand, Malaysia, Singapore
Weight (ounces) Group 1 Group 2 Group 3 Group 4 Group 5 Group 6
1-8 $9.50 $11.75 $13.75 $13.25 $13.50 $13.25
9-32 $15.50 $20.75 $22.75 $22.25 $22.50 $22.25

 

Additionally, if EAT ART does not currently ship to your country and you would still like to order, simply contact us and we will invoice you on paypal! 

 

» I already made an order with a preorder item in it and want to combine with another order. Can you do that?

Yes we can! If you are waiting on an order with preorder items, simply contact me through my store and I will invoice you separately without a shipping fee. When all preorder items are available and ready to ship, we will ship both of your orders to you!

» What is this store's return and exchange policy?

Our store policy only applies to apparel items. Within 30 days of receiving the order, you may contact the store to see if you are elligible for an exchange or refund. KINWAMONSTER is not liable for damage of items during transit. Any damaged goods cannot be exchanged or be eligible for refund. Items must be in original packaging. Please note that the shipping fee cannot be refunded and customers are responsible for paying the shipping fee for exchanges and returns.

» How long will it take to receive my order?

KINWAMONSTER ships out orders twice a week, usually on Tuesdays and Fridays. Orders made on those days will be held and shipped on the next available shipping day. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. EDIT: As of January 17, 2016, USPS increased shipping rates for priority shipping so I am adding First Class Parcel rate for smaller items to ease the shipping costs for customers!

» Tracking number says the package was delivered but I never received it.

DISCLAIMER: KINWAMONSTER is not liable for any lost packages delivered through United States Postal Service or any other third parties. Please check with your local post office first to see if they may have the package on hold first! KINWAMONSTER cannot replace or offer a refund for missing orders.