Refund policy

You have 20 Days from the date of order delivery to initiate an exchange through the online return portal. After 20 Days, your order number will be invalid in the system for return/exchange requests.

For at event purchases, the window is 20 days after time of purchase. 

International orders are not eligible to our return/exchange policy.

Only apparel and wearable items can be returned and/or exchanged.

Eligible items must be in unwashed, unaltered and in the same bought condition as received. Apparel must be neatly folded in original packaging when exchanged. If any of these conditions is not met, the customer may be responsible for a 15% restocking fee and be invoice invoiced for exchange shipping postage. Note that all items must be resalable. 

Defect, Misprint and Clearance items are not eligible for return/exchange and refund. 

Shipping is complimentary both ways for exchanges only if return condition is met. You will receive a confirmation email with your complimentary return postage if your exchange request is approved. The exchange order will ship once we have received the returned item(s). 

For returns, the customer is responsible for paying for the shipping fee in order for us to issue a refund for the item. Note that shipping fee is excluded from refunded amount.

For at event purchases, the customer is responsible for shipment fee both exchange and return. The customer will invoiced via email through the online store.

Non-refundable

Pre-order items with size variants may be exchanged for another size or returned for store credit if exchange is unavailable.

Items labeled as last chance or clearance and misprint are ineligible for returns; if the item is apparel, it is eligible for size exchange of the same item only while inventory is available.

If the item (apparel or non-apparel) is defective or incorrect, contact us within 20 days of the delivery date. If defective, the return condition still applies in order to exchange for a new item.

Exchanges are only available to customers with proof of purchase which constitutes an order number and contact information associated with the order (example: purchase at a convention requires a receipt in order to be approved for exchange after the convention).